UK to Bulgaria - Expat Journey

Refund Policy

Last updated: 26 July 2026

At UK to Bulgaria, we want you to be happy with your membership and understand exactly what you are purchasing.

Membership payment

UK to Bulgaria membership costs £6.99 as a one-off payment.

There is no monthly subscription and no recurring payment. Membership provides lifetime access to the available members’ area, subject to the website’s Terms and Conditions.

14-day refund period

You may request a full refund within 14 days of your original purchase date.

You do not need to provide a reason, although feedback is always appreciated and may help us improve the website.

When a refund is issued, your membership account and access to the members’ area may be closed or disabled.

Refunds after 14 days

After the initial 14-day period, refunds will normally only be considered where:

  • You were charged more than once for the same membership.
  • Payment was taken but membership access was not provided.
  • A significant technical problem prevents you from using the members’ area and we are unable to resolve it.
  • The membership was materially different from how it was described at the time of purchase.
  • A refund is otherwise required under applicable consumer law.

Refund requests are reviewed fairly on an individual basis.

Technical and access problems

Before requesting a refund because of an access problem, please contact us so that we have an opportunity to investigate and restore your membership access.

When contacting us, please include:

  • Your full name
  • The email address used during payment
  • The approximate payment date
  • A brief description of the problem

Please do not include your full card number or other sensitive payment information.

How to request a refund

To request a refund, use the contact form on the UK to Bulgaria website and select:

  • Membership or payment support

Please clearly state that you are requesting a refund and provide the email address used for the payment.

Approved refunds will be returned to the original payment method wherever possible. The time taken for the refund to appear may depend on Stripe, your bank or your card provider.

Loss of access following a refund

Once a full refund has been processed, access to the members’ area, digital resources and the Bulgaria Information Assistant may be removed.

Statutory rights

Nothing in this Refund Policy is intended to limit or remove any rights you may have under applicable consumer law.

Contact

Questions about payments, membership access or refunds can be submitted through the UK to Bulgaria contact page.